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Browserbase Blog: Automate the web

The Browser Blog

Paul Klein

>Try our new product, [Director.ai](https://director.ai) today

In this hyper-fast world of AI, in order to compete you have to keep up. Even since starting Browserbase 16 months ago, I’ve seen the promises of AI turn into production-ready reality. 

We're proud to be part of this transformation, building the infrastructure that makes web automation accessible to everyone. What started with a thesis that AI agents would require great browser infrastructure, has turned into billion dollar companies using Browserbase to deliver better outcomes for their customers.

## Building on a foundation of primitives

The most transformative technology companies (Twilio, Stripe, Vercel) all share something in common: they're primitives. They provide the fundamental building blocks that enable developers to create powerful applications.

Browser infrastructure represents the next critical primitive. It's the foundation that will change how people interact with and automate the web, empowering developers to build software that fundamentally transforms online work.

## The opportunity ahead

Think about how often we interact with a web browser: buying products, sending messages, deploying code. Now consider all the routine online tasks, from sending emails to booking travel, that consume our time every single day.

The future of browsing is selective automation. Humans will still do the joyful, discovery-driven tasks. But repetitive, time-consuming work should be done by software. That’s what we’re building for.

This vision where AI handles the boring parts while humans focus on what matters, represents a massive business opportunity. If Browserbase can become the rails of this new era, we'll be enabling an entirely new category of applications.

And yes, maybe developers are inherently lazy, we build tools to avoid repetitive work. Browserbase is the ultimate expression of that philosophy.

## Expanding our platform

Along with our Series B announcement and lots of small product improvements, we're announcing three main platform upgrades:

1. [**Director.ai**](http://director.ai/): Browserbase has always been built for developers, and we plan to always help developers automate the web, but in this era of AI, everyone can be a developer. And that's why we're launching Director. Director is here to let anyone automate the web, generate Stagehand scripts and deploy them on Browserbase. It's empowering. And it's transformational for infrastructure companies like us, which traditionally only sold to developers, but now we can sell or support everybody. I think that's monumental.
2. **Stagehand for Python**: We're now working with two of the most popular programming languages, Python and Node.js. And I'm very excited for that. The Python version also comes with enhanced observability features built into the Browserbase dashboard, including session recordings, token usage tracking, and comprehensive logging.
3. **We're lowering our prices**: We've been hard at work improving our infrastructure to continue to offer better pricing and value. We hope to make automation a more accessible tool for all builders. Here are the key changes, but you can see all the details here. 
    - **~~Hobby~~ Developer plan**: 50% price reduction to get started, from $39 to $20/month for 100 browser hours and 1 GB of proxies.
    - **More concurrent browsers**: From 3 to 25 on the Developer plan & doubled concurrency from 25 to 50 browsers on the Startup plan.
    - **New feature**: Variable-size browsers for scale customers, choose from our pre-configured small, medium, or large instances.


 ## Series B & beyond

The product release coincides with a $40 million Series B financing round led by Notable Capital, with participation from existing investors CRV and Kleiner Perkins. This new funding marks our commitment to the long haul. Our team, investors, and most importantly, our customers share a vision of a future where people operate with unprecedented leverage through intelligent automation.

The journey ahead is substantial. Browser infrastructure still needs deep innovation—in the browser technology itself, the surrounding infrastructure, and all the supplemental features required to build powerful applications on this foundation.

The market opportunity attracts competition, which we welcome. In markets this large, innovation benefits everyone, pushing the entire ecosystem forward and delivering better solutions for customers.

Looking ahead to the next year at Browserbase, our mission remains clear: help everyone automate the web. We're building the best browser infrastructure platform, the most powerful framework, and the most accessible application to make that vision reality.

We can't wait to see what everyone builds.

We're excited to announce our Series B funding, major platform updates, and our plans for building the primitive infrastructure that will enable AI to automate the mundane work we do online every day.

Building the future of web automation

Beatriz Go

**E-commerce tax platform eliminates manual work with Browserbase's AI-powered browser automation**

-----

[Numeral](https://www.numeralhq.com) has transformed sales tax compliance for e-commerce businesses by automating the tedious process of managing state tax portals. Using Browserbase and Stagehand, Numeral is eliminating days of manual scripting work while building reliable automation across dozens of different government systems. They’re only just beginning.

### **The sales tax challenge**

E-commerce businesses selling across multiple states face a compliance nightmare. Each state has different tax rules, rates, and filing requirements. Companies must maintain active registrations in every state where they have tax obligations, file returns on varying schedules, and navigate dozens of unique government portals.

Before Numeral, businesses relied on accountants to manually handle each state's requirements - or worse, didn't realize they had compliance issues at all. Those who tried to stay compliant spent hours logging into different portals, checking for updates, and filing returns.

"Sales tax can be different for different items, and different states have different rules and regulations," explains Watson, an engineer from the Numeral team. "We're helping companies work through all that with a white-glove service that keeps their compliance to just five minutes a month."

### **Numeral's automation challenge**

Numeral set out to automate the entire sales tax compliance workflow. Each state has its own unique portal with different login flows, two-factor authentication methods, and filing processes.

The Numeral team needed to:

* Verify client credentials **across 48 different state portals**
* Handle diverse two-factor authentication systems
* Add Numeral as an authorized user for notifications
* Automate tax filing submissions

Initially, they explored building these automations with Playwright scripts. But the complexity quickly became apparent - each portal would require extensive custom code to handle its unique quirks and authentication flows.

### **Enter → Browserbase and Stagehand**

Browserbase's AI-powered automation changed everything. Instead of writing complex scripts for each state portal, Numeral could use natural language prompts to navigate these systems.

> "Having the AI capabilities now with Stagehand definitely made it a lot easier. We're writing less code to achieve more," Watson notes. "Creating the Browserbase and Stagehand automation saved days worth of work that would have been manual Playwright scripting."

The migration proved transformative:
* **Natural language automation**: Instead of specifying DOM selectors, Numeral uses prompts to navigate portals
* **Easier maintenance**: AI adapts to DOM changes without code updates
* **Built-in resilience**: Handles authentication flows and portal variations automatically

### **Why Browserbase stood out**

While evaluating options, Browserbase distinguished itself through exceptional support and ease of implementation.

"The excellent customer service and how responsive you guys were to any issues really made you stand out. We had an issue come up late Friday night and you resolved it that evening."

The combination of powerful technology and responsive support sealed the deal. Numeral could focus on building their product instead of wrestling with browser infrastructure.

### **Scaling tax automation nationwide**

Today, Numeral is systematically automating state tax portals across the country. They've started with implementations and will be expanding rapidly.

### **The impact so far:**

* **Development time saved**: Days of manual scripting work eliminated per portal
* **Maintenance simplified**: AI-powered automation adapts to portal changes
* **Team focus**: Engineers building product features instead of maintaining scripts
* **Customer experience**: Reliable automation replacing error-prone manual processes

"We're hoping to have a bunch of it automated by the end of this year. It's super promising right now," Watson shares.

Numeral's success demonstrates how modern browser automation can tackle even the most complex, regulated workflows. By choosing Browserbase, they transformed a manual process into reliable automation that scales.


-----

Ready to automate your tax compliance workflows? Start with [Browserbase](https://www.browserbase.com/sign-up)

How startup Numeral uses Browserbase to automate the sales tax compliance process across dozens of government websites for all types of businesses. 

How Numeral automated sales tax compliance with Browserbase

**Healthcare platform transforms manual claims processing into automated workflows, saving 8,000+ hours in three months while maintaining strict compliance standards**


-----


Commure has revolutionized healthcare technology with a comprehensive suite of applications spanning patient engagement, electronic health records, and revenue cycle management. By leveraging Browserbase's HIPAA-compliant managed browser infrastructure, Commure transformed their manual claims reconciliation process into a scalable, automated system that processes 20x more claims daily—all while maintaining the stringent security and compliance standards healthcare demands.

### The problem in healthcare billing

Healthcare providers lose billions annually to inefficient claims processing. After submitting claims to insurance companies, providers must constantly monitor payer portals for updates—checking if claims were approved, partially paid, or denied. This critical but tedious process determines whether providers get paid for their services.

For Commure, this meant teams of billing specialists manually logging into dozens of payer portals daily, checking claim statuses, downloading EOBs (Explanation of Benefits), and updating their systems. With hundreds of claims per provider and multiple insurance companies, the process consumed thousands of hours monthly.

>"When a health system or practice submits a claim, we process and reconcile claims against insurance," explains Ash who runs Commure's Research & Development org. "Health systems hire teams of people to check these portals manually. With virtualized browsers from Browserbase – we’ve built AI agents that do this automatically"

### From manual processes to scalable automation
Commure initially automated this workflow using an in-house setup. While this worked for initial testing, it quickly revealed significant limitations:

- **Scalability Issues**: Managing their own browser grid became increasingly complex as volume grew
- **Maintenance Overhead**: The team spent valuable engineering time maintaining infrastructure instead of building product features.
- **Reliability Concerns**: Self-hosted browsers required constant monitoring and troubleshooting
- **Time Constraints**: As part of the R&D team, building rapidly was key and managing browser infrastructure was time consuming to build and maintain

> "We're building very quickly as part of the R&D team," notes Sai, who leads the automation team. "Having to manage our own grid of browsers didn't seem scalable for us. We wanted to focus on building a product that can scale quickly."

### The 3 Requirements that led them to Browserbase

Commure evaluated multiple browser automation solutions against three critical requirements:

1. **Live URL access** for real-time quality assurance
2. **Session recordings** for post-process verification
3. **Download management** for handling PDFs and EOBs from payer portals

While other solutions met one or two requirements, only Browserbase delivered all three out of the box.

The migration transformed their operations immediately. Instead of managing their own infrastructure, Commure's team could focus entirely on building their Scout automation product. The managed browser infrastructure scaled effortlessly with demand, eliminating capacity planning and infrastructure maintenance - all within a secure, compliant environment.

> "Browserbase is a bit like AWS," explains Ash. "We could build our own infrastructure but Browserbase provides a clean interface and is cost-effective, so the buy versus build math makes sense."

The live URL feature became crucial not just for operational efficiency, but for maintaining security oversight. It enables Commure’s team to monitor automated agents navigating payer portals in real-time, ensures RCM flows are handled appropriately and builds trust in the automation.

>"Precision when working with health data is important to us," Sai explains. "Being able to see in real time what our agent is doing and how it's going into these payer portals to grab information gives us the oversight we need."

It also helps that Browserbase are great partners for developers. 
> "It's very developer friendly," notes Sai. "That's a number one necessity to integrate. The fact that we also requested a feature and it was implemented in a month was quite nice"

### Transforming healthcare operations at scale

The impact of Browserbase extends beyond technical metrics to fundamental business transformation:


- **20x increase in daily claim processing volume** for critical QA workflows
- **8,000+ hours of manual work automated** in just three months
- **Zero infrastructure management** required from the engineering team
- **HIPAA-compliant operations** with BAA ensuring patient data security

As Commure expands their healthcare suite, Browserbase will help with their vision: building automation that frees providers to focus on what matters most - delivering exceptional patient care.

---

Ready to transform your healthcare operations? See how [Browserbase](https://www.browserbase.com/) can power your automation workflows while maintaining compliance and scalability.

Scaling healthcare automation platform with Browserbase web automations

How Commure automated healthcare insurance claims with Browserbase

> *"The story is simple - it went well." - Qian, Head of Engineering*
> 

Convergence built a revolutionary web agent platform that automated daily tasks for consumers across the web. By leveraging Browserbase's unique live session capabilities and residential proxy infrastructure, Convergence scaled to 200,000 users before being acquired by Salesforce. 

## The vision: A generic web agent for everyone

Convergence set out to solve a fundamental problem in consumer productivity: the endless repetitive tasks that consume people's time online. Their platform enabled users to delegate complex web-based workflows to AI agents that could navigate websites, extract information, send emails, and interact with applications.

The goal was to build a web agent that could handle any task a user might need - from reading news and extracting information to managing professional workflows across multiple platforms. This wasn't just about simple automation; it was about creating intelligent agents that could adapt to different websites and handle complex, multi-step processes.

## The technical challenge: Beyond basic browser automation

Building a consumer-facing web agent presented technical challenges that traditional headless browser solutions couldn't address. The team quickly realized they needed capabilities that went far beyond simple automation.

### The critical missing piece: Human-in-the-loop functionality

Even the most sophisticated AI agents sometimes need human intervention. Users needed to be able to jump into browser sessions to handle edge cases like:

- Entering credentials for sensitive accounts
- Addressing unexpected authentication flows
- Handling complex forms that required human judgment

### Initial attempts and their limitations

The team initially explored a competitor, which provided headless browser capabilities but lacked this live session functionality that was crucial for their vision. While they could handle basic automation, it couldn't provide the seamless handoff between AI and human that Convergence's users needed.

This limitation would have fundamentally constrained their product vision, forcing them to either:

- Build complex workarounds that degraded user experience
- Limit their platform to simpler use cases that didn't require human intervention
- Invest significant engineering resources in building their own live session infrastructure

## Enter → Browserbase: Everything they needed in one platform

The discovery of Browserbase came at a critical moment and was seamless to setup. 

> "We went through the documentation and found this live session thing, and it was very useful. It took us very minimum time to set it up compared to what we’ve tried in the past.”
> 

The partnership enabled Convergence to scale rapidly without having to deal with the challenges of self hosting. The platform's reliability and scalability meant they could focus on AI agent development rather than browser infrastructure.

### The numbers:

- **200,000 total users** at the time of acquisition
- **8,000-9,000 daily active users** running tasks continuously
- **3-4 engineers saved** from having to build custom browser infrastructure who could instead focus on the core product

### The competitive advantage: comprehensive features & true partnership

Browserbase's comprehensive feature set became a key differentiator for Convergence. While competitors struggled with basic browser automation challenges, Convergence could offer sophisticated human-in-the-loop capabilities and reliable access to major platforms.

> "Without Browserbase, there would be a lot of headaches. The features Browserbase provides like CAPTCHA solving and live session URLs, they're not trivial. Browserbase definitely helped a lot."
> 

Beyond the technical capabilities, the partnership with Browserbase stood out for its personal touch and responsiveness to customer needs.

> "Our requests were treated seriously. You don't want to build a partnership where they just charge you and don't do anything."
> 

This relationship-first approach proved crucial as Convergence scaled. When they needed specific features or infrastructure improvements, Browserbase treated them as partners rather than just customers, implementing solutions that supported their growth.

## The Salesforce acquisition: Scaling to enterprise B2B

Convergence's success with Browserbase-powered web agents caught the attention of Salesforce, leading to an acquisition that will integrate the team into Salesforce's Agent initiatives.

### The future: Enterprise-grade web agents at Salesforce scale

Convergence's journey demonstrates how the right infrastructure partnerships can accelerate growth and enable ambitious technical visions. The continuation into their Salesforce era shows the enduring value of reliable, scalable browser infrastructure.

*"We don't want to hire people to build headless browser service ourselves. Plus, all the features Browserbase adds on top of it - it would just cause us headaches. We'll just use Browserbase.”*

---

**Ready to build AI agents?** Join companies like Convergence who are transforming how they use the web to drive business impact.

[Get started with Browserbase →](https://browserbase.com/)

B2C web agent startup scales to 200,000 users before Salesforce acquisition, powered by Browserbase's human-in-the-loop capabilities

How Convergence built a web agent for consumers with Browserbase

Benny has revolutionized how food stamp recipients access deals and manage their finances. By leveraging Browserbase's headless browser infrastructure and Stagehand's AI-powered automation, Benny transformed a maintenance-heavy scripting nightmare to a self-healing platform that allows it to onboard new grocery merchants in a day instead of weeks..

## Financial data without APIs

Benny serves the 42 million Americans who receive SNAP benefits (food stamps) by allowing them to link their grocery loyalty accounts (Walmart, Kroger, H-E-B, and more) to earn unique brand deals and promotions.
The core challenge lies in accessing data that traditionally doesn't have APIs, like merchant loyalty accounts that Benny needs to sync users' purchase history to deliver personalized promotions. This requires constant browser automation across dozens of different merchant portals, each with unique authentication flows and data structures.

> "Our core competency is financial services, so we're really appreciative of Browserbase that allows us to abstract away the difficulties of getting data that traditionally doesn't have APIs," explains Steve, CTO and co-founder of Benny.

## Benny's initial attempts

Like many others, Benny initially tried building their own browser automation infrastructure from scratch. The team started with AWS Lambda, attempting to host Chromium directly while patching together various tools and managing their own proxy providers. This approach quickly proved untenable for an engineering team focused on financial services innovation.
The team then moved to another browser infrastructure company, but found the platform lacking in key areas. "We just didn't find that they were keeping up to date in terms of observability, stealth capabilities, and tooling that Browserbase offers, plus transparency around pricing," Steve recalls.
But the real problem wasn't just infrastructure - it was maintenance, and therefore, time. Benny relied heavily on brittle Playwright scripts with complex retry workflows. When pages changed slightly, workflows would fail, requiring engineers to investigate, fix, and restart processes. This created a vicious cycle where customer-facing engineers were constantly pulled away from core product work to patch up automation scripts.

> "Engineers weren't happy because this pulled them away from their core project work. Customers weren't happy because data was delayed," Steve explains.

The traditional solution for companies in Benny's space would be hiring a dedicated team focused solely on browser automation scripts. But Benny knew there was another solution.

## The Browserbase + Stagehand combo

The migration to Browserbase provided immediate infrastructure reliability, but the real transformation came with Stagehand's AI-powered automation capabilities. Instead of writing and maintaining brittle Playwright scripts, Benny could now leverage AI agents that adapt to page changes automatically.
The change was dramatic and immediate! Instead of complex forking logic to handle different page renderings for different customers, Stagehand's AI could analyze pages dynamically and extract the needed data regardless of layout variations. What previously required extensive scripting now worked with simple prompts and extraction logic.

> "We frankly barely write any traditional Playwright scripts at all now," Steve explains. "Before, data extraction required looking at all possible page combinations and writing tons of forking logic - a total mess to write and maintain. Now we can spin up a new merchant link quite quickly, release to production quickly, and it's largely issue-free from the get-go."

The reliability improvement was equally striking. Professional infrastructure management combined with self-healing AI automation meant consistent uptime and minimal manual intervention. Most importantly, Benny's engineers could focus on building financial services features instead of debugging web scraping scripts.

### Now Benny can scale financial data access with a lean team
> "We were going to hire a full-time engineer to manage all of this, and we're not now because of Browserbase and Stagehand."

The impact of migrating to Browserbase has driven market expansion and saved developer time.

### Engineering time saved
* 4-5 hours to 15 minutes weekly: Maintenance time per script dropped from 4-5 hours weekly across a 4-person engineering team to just 15 minutes
* 1-2 weeks to 1 day: New merchant onboarding time reduced by 90%
* 30 minutes to under 1 minute: Issue diagnosis time thanks to Browserbase's replay functionality and real-time observability
* Avoided additional hires: Eliminated need for dedicated infrastructure engineer whose sole job would have been to maintain their browser infrastructure
* Robust Data Extraction: Stagehand handles complex page variations and conditional logic automatically
* Scalable Architecture: Infrastructure that grows with business needs without proportional engineering overhead

### Bottom line business impact
* Faster Market Expansion: Ability to quickly add new merchants and brands to the platform
* Improved Customer Experience: Consistent data synchronization without delays from broken scripts
* Engineering Focus: Team can concentrate on core financial services features instead of maintenance

## AI-powered financial services & more

Benny's story demonstrates how AI-powered browser automation enables fintech companies to access critical data sources without building massive overhead. The combination of reliable infrastructure and intelligent automation creates a competitive advantage in markets where data access is traditionally complex and expensive.

As Benny prepares to launch more products in the market, Browserbase + Stagehand provides the foundation for rapid scaling.
> "I love the product. Browserbase has allowed us to abstract away the difficulties of getting data that traditionally doesn't have APIs, and Stagehand has made our automation largely issue-free from the get-go." — Steve, CTO and Co-founder, Benny

---
**Ready to build your own consumer platform system?** Join companies like Benny who are transforming how they use the web to drive business impact. 

[Get started with Browserbase →](https://browserbase.com/)


AI-powered browser infrastructure enables rapid merchant onboarding for SNAP benefit platform

How Benny automated SNAP financial data extraction with Browserbase

Chronicle Legal has revolutionized how disability attorneys manage and analyze evidence from government portals. By leveraging Browserbase's headless browser infrastructure, Chronicle transformed a tedious self-hosted, and breakable solution to a scalable platform serving firms with thousands of active cases, all while maintaining a lean operation.

## Antiquated government systems 🤝 modern legal needs

Disability attorneys represent clients seeking Social Security disability benefits. Their firms manage hundreds to thousands of active cases simultaneously, each lasting an average of 18 months - this comes with a unique operational challenge.

The core problem lies in how evidence and case updates are delivered. The government provides crucial information through an antiquated portal called ERE, but offers no notifications or automated updates. Attorneys must manually check each case daily, logging into the portal and reviewing tables of documents, evidence, and notices to identify new information. Their only other alternative is … to wait for the mail. These professionals thus must spend excessive time on these administrative tasks rather than on case preparation.

> "The average firm has 200 active cases at any time, but some of our firms have 6,000 cases," explains Nikhil Pai, founder of Chronicle. "It was never possible for firms to actually do this level of monitoring. They would always wait for the mail, which would get lost or delayed, causing them to miss deadlines."

## Chronicle's initial solution & its challenge

Chronicle wanted to develop a comprehensive platform that automated the entire evidence monitoring and analysis process. Nikhil initially tried to build the browser infrastructure required for this automation from scratch. However, he learned early on that it would not be a viable long term solution. 

Initially, this workflow was built using a self-hosted Selenium Grid setup. Nikhil built his own browser infrastructure using Celery workers managing Selenium Grid. He ran his own hardware and needed to monitor instances, and the task queue, and had to deal with memory management and CPU management. With the first handful of customers, it worked well enough.

But as Chronicle grew, Nikhil knew that this was untenable. Even with 20 customers, Chronicle would be running a couple hundred sessions a day, quickly forcing him into daily "infrastructure babysitting." 

The rigid one-to-one worker-to-browser architecture meant that if 10 browsers were running but 5 crashed, his effective capacity dropped by half, creating hours-long backlogs.

"I was constantly checking: Is Selenium running? Do I have enough browsers?" Pai recalls. Each new client required manually provisioning containers and monitoring memory usage. Worse, the system lacked stealth capabilities - a ticking time bomb as government portals inevitably added bot detection.

The infrastructure demands were consuming increasing amounts of his time, preventing focus on core product development. 

## Enter → Browserbase

Having struggled with his own infrastructure for months, the promise of managed browser infrastructure was immediately compelling. The migration proved transformative. Nikhil took the opportunity to modernize his entire stack and the Browserbase API replaced his complex container orchestration entirely.

The change was immediate and dramatic. No more manual browser management. No more capacity planning. No more hung browsers derailing operations. "Now I can just pay you guys more money and get more browsers," Pai explains. 

> **If he needed 50 workers instantly, 50 browsers were ready and available.**

The reliability improvement was equally striking. Professional-grade infrastructure meant consistent uptime, with only one outage experienced since adoption. Built-in stealth capabilities provided future-proofing against evolving government security measures. Most importantly, Nikhil could finally focus on what mattered: building his core product and growing the business instead of babysitting infrastructure.

## Now? Scaling to enterprise levels with a lean operation

> **This has saved me at least a month’s worth of time to set up our own infrastructure to make it more robust. But really, it’s hard to measure peace of mind. The key is that I no longer have to think about this.**

The impact of migrating to Browserbase has driven business impact and saved developer time. 

### 1. Business Impact

- **Competitive Advantage**: Superior browser infrastructure became a key differentiator, enabling service levels that competitors couldn't match. "My competitor without Browserbase is not able to achieve the service level I can because they don't have the browser infrastructure," Nikhil explains
- **Unlimited and Automatic Scaling**: No more manual browser management. This allows taking on larger clients without infrastructure concerns
- **Service Reliability**: Chronicle no longer worries about browser infrastructure reliability & the elimination of browser maintenance overhead
- **Lean operation**: Browserbase enabled to handle enterprise-level workloads without adding DevOps or infrastructure engineering roles.

### 2. Development Efficiency

- **Months of development time saved**: Avoided building robust scaling architecture that may or may not have worked
- **Peace of Mind**: No longer worrying about browser infrastructure reliability
- **Focus on Core Product**: More time spent on AI features and user experience
- **Future-Proofing**: Built-in capabilities like stealth mode provide protection against evolving technical challenges in government portal automation

## Why Browserbase over others?

Browserbase’s differentiators came down to integrations, cost, and developer experience. 

> **"Nothing I could find easily plugged into having your own Playwright code," Pai explains. "Other options required using their proprietary language or being locked into their ecosystem. I already had most of the code in place, so it wasn't worth rewriting everything."**

Browserbase's competitive pricing model aligned with Chronicle Legal's bootstrap, single-founder approach while providing enterprise-grade capabilities. This plan also includes direct access to the Browserbase team and responsive support has been crucial for a developer managing a complex technical product.

### Build your own enterprise grade solution

Chronicle's story demonstrates how Browserbases’s modern infrastructure services enable lean teams to build and scale enterprise-grade solutions. 

*"Without a tool like Browserbase, it would have been very difficult to scale the business while staying as a single person. The fact that I can run 100,000 sessions per month is not possible with my own architecture. Browserbase enabled me to make browser reliability and scale a unique selling point of my product."*

**- Nikhil Pai, Founder**

---
**Ready to build a legal platform?** Join companies like Chronicle who are transforming how they use the web to drive business impact.

[Get started with Browserbase →](https://browserbase.com/)

Founder builds scalable disability law automation using Browserbase that competitors "cannot achieve"

How Chronicle automated social security disability case reviews with Browserbase

Lindsay Gilson

## Challenge: Building reliable web intelligence at scale

Vercel provides the developer tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. Vercel also owns and maintains Next.js, the React framework for building web applications.

Vercel needs to understand the technical landscape of the web. Not just their own customers, but every major website—from funded startups to e-commerce giants. They wanted to track technology adoption, monitor performance metrics, and identify business opportunities in real-time.

Their initial approach hit major roadblocks:

- **Legacy tools were unreliable**: Puppeteer and similar libraries were brittle and error-prone at scale
- **CDN challenges blocked access**: Many sites were inaccessible due to bot detection and security measures
- **Data quality issues**: Existing services like BuiltWith missed critical information
- **Limited parallelization**: Couldn't crawl enough sites fast enough to get timely intelligence

> **"We tried to build this in-house with Puppeteer and all that. There are lots of challenges. Legacy libraries are brittle. We run into errors," explains Abhi Sivasailam, VP of Data.**

## Solution: Browserbase powers Vercel's web intelligence engine

Vercel built one of the most sophisticated internal tools out there to scale knowledge and revenue, internally named **Prism.** This comprehensive web intelligence system uses Browserbase to crawl the entire "Vercel-verse" and beyond. 

Prism tracks all domains hosted on Vercel, top websites from [Google’s Crux database](https://developer.chrome.com/docs/crux), all funded startups, and many ecommerce sites. 

Browserbase plays a few key roles in making this possible:

- **Not your typical scraping data**: Vercel isn’t just looking at site content, they need the header, the body, and the window itself, which requires a browser like Browserbase.
- **CDN bypass capabilities**: Many important sites and data points live in a CDN protected site. Browserbase’s Advanced Stealth feature overcomes the CDN challenge to include those sites in the data set.
- **Massive parallelization**: "If you're going to crawl this many domains, you need to be able to move quickly.” Browserbase allows Vercel to run thousands of browsers at one time as well as in the background and while you sleep.

## Result: Real-time revenue intelligence

The impact of this system is truly impressive.

### A custom churn warning system ⚠️

This program powers the revenue engine! Vercel uses this data to define Sales books of business, do propensity modeling and forecasting, and drive new pipeline. This is also key for retention! By monitoring both production and staging sites, Vercel can predict customer churn before it happens. 

> **"We can see for Vercel customers both staging sites and production sites. If a customer is changing technologies on a staging site, we can identify that and actually do win-backs on people we've identified are about to churn."**
> 

### New: A ship velocity index 🚀

Prism powers a daily Slack channel that tracks real-time technology adoption, like who is upgrading Next.js. With this data, Vercel created a unique "ship velocity index" that analyzes website code changes to determine how fast companies are shipping updates. 

> **"We can see whether the code is changing and answer the question, how fast is the company shipping?"**
> 

## Becoming the new web intelligence standard

There are no plans yet, but Vercel is considering making Prism public, potentially becoming "the new HTTP Archive" as the original Google project winds down. With Browserbase handling the infrastructure complexity, Vercel can focus on extracting valuable insights from this web data.

> **"It's good to have someone reliable handling the browser management and CDN challenges so we can focus on the intelligence layer," Sivasailam notes.**
> 

---

**Ready to build your own web intelligence system?** Join companies like Vercel who are transforming how they use the web to drive business impact. 

[Get started with Browserbase →](https://browserbase.com/)

Vercel uses Browserbase to crawl millions of websites, powering their revenue engine and customer retention strategy.

How Vercel built a real-time business intelligence system with Browserbase

Alex Phan

Sophie Chance

Parcha builds enterprise-grade AI Agents that transform how banks and fintech companies handle compliance and operations workflows. Their innovative platform tackles one of the most pressing challenges in the financial sector: the time-consuming nature of regulatory compliance.

> "Using AI, we enable banks and fintechs to onboard more customers faster while remaining compliant."
> 
> \- Miguel Rios Berrios, CTO, Parcha

By automating manual processes like customer onboarding and due diligence, they help financial institutions scale efficiently while maintaining strict compliance standards. This automation represents a significant shift from traditional manual review processes that often create bottlenecks in customer acquisition and risk assessment.

The Pain of Browser Automation at Scale
---------------------------------------

For Parcha's small engineering team, managing browser automation infrastructure was a significant challenge that threatened to derail their core mission of building powerful AI solutions. The complexity of maintaining reliable browser automation at scale became a major pain point that consumed valuable development resources and slowed down their ability to innovate.

> "The problem we were trying to solve was 'How can we do browser automation at scale?' Individually it seems simple, like going through a website and scraping it. But we needed more complex scenarios of automating flows to gather information or perform actions."

Before Browserbase, Parcha struggled with technical and operational challenges such as:

*   Managing homegrown Python code and Playwright implementations that required constant maintenance and updates
    
*   Running their own browser infrastructure, which proved to be both costly and time-consuming
    
*   Diverting engineering resources from core AI development, limiting their ability to enhance their primary product offerings
    
*   Scaling automation reliably for complex workflows while maintaining performance and stability
    

Turning Engineering Hours into Development Minutes
--------------------------------------------------

Browserbase transformed how Parcha's engineering team operates by providing a robust, scalable solution that eliminated their infrastructure headaches.

This transformation allowed them to redirect their focus to developing and improving their core AI capabilities, resulting in better outcomes for their financial institution clients.

> "We're a very small team, we only have four engineers. So every time that I don't need to maintain my own pool of browsers and playwright… **it's time that we can spend doing AI stuff, which is what we want to do**."

The impact was immediate and significant across several key areas:

**Lightning-Fast Analysis** The implementation of browser pooling dramatically accelerated their ability to gather and process business information, transforming what was previously a lengthy manual process into an almost instantaneous operation.

> "Since we're using browser pooling, for example, we can run all our browsers at once… In like 10 seconds I have a very comprehensive view of the entire business that would have taken close to an hour for a human to do."

**Comprehensive Due Diligence** The enhanced automation capabilities enabled Parcha to perform thorough due diligence at unprecedented speeds, maintaining the depth of analysis while dramatically reducing the time required.

> "We're able to construct a very complex profile of a business just with their website in less than three or four minutes, which normally would take hours."

**Unified Automation Platform** By consolidating their automation needs into a single platform, Parcha eliminated the complexity of managing multiple tools and systems, creating a more streamlined and efficient operation.

> "I think the most important thing with Browserbase is just consolidating all into one. It's typically more reliable, and since we have the browser automation piece, we can do more complex things that we could not do before."

Responsive Support Drives Continuous Innovation
-----------------------------------------------

The partnership with Browserbase extends beyond just technology, encompassing a collaborative relationship that ensures Parcha's needs are met and their feedback is quickly incorporated into product improvements. This responsive approach to customer support has been crucial in helping Parcha maintain their competitive edge in the fast-moving fintech space.

> "What I love about you guys… like hey, this is not working well. And then someone gets on the call and helps us fix it. A couple of weeks later, we're like, hey, we have browser pooling—exactly what we needed on our side."

A Platform That Evolves With Customer Needs
-------------------------------------------

Parcha's experience with Browserbase demonstrates the value of a technology partner that prioritizes continuous improvement and customer feedback. The platform's constant evolution ensures that it stays ahead of emerging challenges and requirements in the financial compliance sector.

> "The offering is great, but it's just the fact that it keeps getting better with rapid iteration based on feedback. Definitely would recommend it, particularly for how responsive and proactive you guys are."

By implementing Browserbase, Parcha has revolutionized the due diligence process for financial institutions. Their solution has fundamentally changed how banks and fintechs approach compliance and customer onboarding. What once took hours of manual review can now be completed in minutes, enabling their clients to scale operations while maintaining compliance standards. This transformation has positioned Parcha at the forefront of automated compliance solutions, helping financial institutions navigate the complex landscape of regulatory requirements with greater efficiency and confidence.

Parcha transformed lengthy onboarding and due diligence processes into minutes using Browserbase

How Parcha automated financial compliance with Browserbase

Aomni is an AI-powered sales intelligence platform that helps Account Executives work deals like experts by automating research and personalizing sales materials. Their platform analyzes over 1,000 data points per account and saves sales teams up to 3 hours of research per prospect, requiring robust and reliable web browsing infrastructure to deliver real-time insights to their clients.

> "I make a request and get connected to the Playwright instance really quickly. I can just start doing stuff really quickly."
> 
> \- David Zhang, CEO, Aomni

The Challenge of Web Infrastructure at Scale
--------------------------------------------

For Aomni, managing web browsing infrastructure presented multiple challenges that impacted their ability to deliver a seamless experience. The combination of high latency and complex infrastructure management created significant obstacles in their development process.

> ”I tried a bunch of these before but I think none of them really had the same level of usability and performance that Browserbase offers. There were always some key metrics that were missing with all these approaches. With a lot of existing infrastructure, the latency is just really high… But with Browserbase, it's extremely fast."

Before Browserbase, Aomni faced several technical hurdles that affected their development velocity:

*   Managing separate proxy providers and browsing infrastructure
    
*   Dealing with high latency in existing solutions
    
*   Maintaining complex browsing pipelines
    
*   Juggling multiple tools and services
    

From Complex to Simple: A Streamlined Solution
----------------------------------------------

Browserbase transformed Aomni's infrastructure by providing a unified solution that addressed both their proxy and browsing needs. This consolidation dramatically simplified their development workflow while improving performance.

> "Browserbase is the first I've seen that has a really good reverse proxy infrastructure and really good browsing infrastructure."

The impact was significant across several key areas:

**Unified Infrastructure** By combining proxy and browsing capabilities, Browserbase eliminated the need for multiple services and complex integrations.

> "Now that we have Browserbase, I basically get the best of both worlds. I can always use Browserbase to render every single website… Reliability just goes way up and my stack is a lot simpler."

**Enhanced Developer Experience** The simplified stack reduced complexity and improved the development process, allowing the team to focus on core features.

> "Honestly, the biggest thing for me is the developer experience… The whole stack is just simplified, and I don't have to worry about juggling proxy providers or maintaining a complex browsing pipeline."

**Superior Performance** The platform's speed and reliability became a crucial advantage for Aomni's operations.

> "The main reason why I am using \[Browserbase\] is purely for performance… This eliminated need for complex fallback pipeline"

A Trusted Solution for Web Data Collection
------------------------------------------

Aomni's experience with Browserbase has made them confident in recommending the platform to other developers facing similar challenges in web data collection.

> "I definitely recommend it to others. Whenever I meet developers who want to ingest data from the web, I point them to you guys. It's an easy recommendation."

By implementing Browserbase, Aomni has significantly simplified their web data collection infrastructure while improving performance and reliability. This transformation has enabled them to focus on their core mission of building advanced AI solutions, solidifying their position as a leading AI startup.


Aomni drastically reduced connection latency and simplified its infrastructure using Browserbase

How Aomni automated sales research with Browserbase

PromptLoop empowers mid-market sales and go-to-market teams by enabling them to target the right accounts and boost win rates through efficient AI-powered automation. Their platform offers a seamless solution for navigating and analyzing thousands of company websites in real time, categorizing entities, and managing large-scale research tasks with ease. Leveraging Browserbase has become a pivotal move for PromptLoop, allowing them to scale web data retrieval effortlessly and focus engineering resources on core innovations.

> “I think the ease of setup is really attractive. It is really just one line of additional code.”
> 
> \- Andrew Mangan, Co-Founder, PromptLoop

**The Challenge of Scaling Web Data Retrieval**
-----------------------------------------------

For PromptLoop, maintaining reliable web data retrieval infrastructure was crucial for their AI research platform. They needed a solution that could handle thousands of simultaneous queries while keeping operational costs efficient and maintaining fast performance.

> "It was often very tricky to manage the spiky nature of our customers because often customers will come to us with very large jobs where they're analyzing 10, 20, 30, 100,000 companies in a matter of hours. And so obviously, we're trying to do that as fast as we can. If we had a big spike, oftentimes the instances wouldn't scale up properly and so jobs would get dropped."

Before Browserbase, PromptLoop faced several challenges that impacted their ability to scale effectively:

*   Managing their own browser infrastructure at scale
    
*   Processing thousands of simultaneous web queries
    
*   Keeping operational costs efficient while scaling
    

Building a Core Web Data Layer
------------------------------

Browserbase became a foundational part of PromptLoop's technology stack, serving as the backbone of their web extraction process. This transformation enabled them to focus on their core AI capabilities while maintaining reliable web automation.

> "We're iterating constantly on how we're accessing websites and how we're better retrieving data, but we're not really worrying anymore about the browser being loaded, which is super helpful. Crossing off areas that can break allows us to focus on the more impactful changes."

The impact was immediate and significant across several key areas:

**Efficient Browser Management**

The platform manages thousands of browser instances efficiently, enabling PromptLoop to process 10,000+ rows of data simultaneously without performance issues. By reducing the need to manage and troubleshoot ECS deployments, Browserbase has freed up valuable backend DevOps time, allowing the team to focus on core development priorities.

**Reliable Performance**

The implementation of Browserbase ensures consistent performance and allows PromptLoop to consistently reach over a 95% success rate for accessible websites—a significant improvement from the previous 85-90% success rate. It ensures consistent performance even with thousands of simultaneous queries, maintaining PromptLoop’s commitment to their customers

**Scalable Operations**

By providing a robust JavaScript loading layer to their web data retrieval, Browserbase helps PromptLoop maintain their efficiency advantage while processing web data at scale. The solution not only enhances accuracy but also increases capacity, allowing PromptLoop to crawl hundreds of thousands of websites monthly—something that would have been challenging to achieve with the previous system.

> ”We're now processing more jobs, like a factor, a magnitude more jobs than we were on the previous system and it definitely would have been challenging to scale that up.”

Looking Ahead: **A Collaborative Future**
-----------------------------------------

PromptLoop continues to explore additional Browserbase capabilities to enhance their platform's efficiency and capabilities.

> "We're definitely interested in exploring as we work with the team more about how we can better access these websites."

The partnership has enabled PromptLoop to build a platform that delivers on their core promise: helping teams automate research tasks at scale with zero engineering hours required. Their commitment to exploring new Browserbase features demonstrates their focus on continuous improvement and innovation.

By implementing Browserbase, PromptLoop has built a robust foundation for their AI research platform. What started as a JavaScript loading layer has become core to their technology stack, enabling them to process thousands of simultaneous queries efficiently and maintain their competitive advantage in the AI research automation space.

PromptLoop uses Browserbase to process thousands of simultaneous web queries, enabling efficient data retrieval, faster operations, and streamlined scaling

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Browserbase

Stagehand

Director

MCP

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