How Live View Became Convergence's Secret Weapon

"The story is simple - it went well." - Qian, Head of Engineering

Convergence built a revolutionary web agent platform that automated daily tasks for consumers across the web. By leveraging Browserbase's unique live session capabilities and residential proxy infrastructure, Convergence scaled to 200,000 users before being acquired by Salesforce.

The vision: A generic web agent for everyone

Convergence set out to solve a fundamental problem in consumer productivity: the endless repetitive tasks that consume people's time online. Their platform enabled users to delegate complex web-based workflows to AI agents that could navigate websites, extract information, send emails, and interact with applications.

The goal was to build a web agent that could handle any task a user might need - from reading news and extracting information to managing professional workflows across multiple platforms. This wasn't just about simple automation; it was about creating intelligent agents that could adapt to different websites and handle complex, multi-step processes.

The technical challenge: Beyond basic browser automation

Building a consumer-facing web agent presented technical challenges that traditional headless browser solutions couldn't address. The team quickly realized they needed capabilities that went far beyond simple automation.

The critical missing piece: Human-in-the-loop functionality

Even the most sophisticated AI agents sometimes need human intervention. Users needed to be able to jump into browser sessions to handle edge cases like:

• Entering credentials for sensitive accounts
• Addressing unexpected authentication flows
• Handling complex forms that required human judgment

Initial attempts and their limitations

The team initially explored a competitor, which provided headless browser capabilities but lacked this live session functionality that was crucial for their vision. While they could handle basic automation, it couldn't provide the seamless handoff between AI and human that Convergence's users needed.

This limitation would have fundamentally constrained their product vision, forcing them to either:

• Build complex workarounds that degraded user experience
• Limit their platform to simpler use cases that didn't require human intervention
• Invest significant engineering resources in building their own live session infrastructure

Enter → Browserbase: Everything they needed in one platform

The discovery of Browserbase came at a critical moment and was seamless to setup.

"We went through the documentation and found this live session thing, and it was very useful. It took us very minimum time to set it up compared to what we’ve tried in the past.”

The partnership enabled Convergence to scale rapidly without having to deal with the challenges of self hosting. The platform's reliability and scalability meant they could focus on AI agent development rather than browser infrastructure.

The numbers:

• 200,000 total users at the time of acquisition
• 8,000-9,000 daily active users running tasks continuously
• 3-4 engineers saved from having to build custom browser infrastructure who could instead focus on the core product

The competitive advantage: comprehensive features & true partnership

Browserbase's comprehensive feature set became a key differentiator for Convergence. While competitors struggled with basic browser automation challenges, Convergence could offer sophisticated human-in-the-loop capabilities and reliable access to major platforms.

"Without Browserbase, there would be a lot of headaches. The features Browserbase provides like CAPTCHA solving and live session URLs, they're not trivial. Browserbase definitely helped a lot."

Beyond the technical capabilities, the partnership with Browserbase stood out for its personal touch and responsiveness to customer needs.

"Our requests were treated seriously. You don't want to build a partnership where they just charge you and don't do anything."

This relationship-first approach proved crucial as Convergence scaled. When they needed specific features or infrastructure improvements, Browserbase treated them as partners rather than just customers, implementing solutions that supported their growth.

The Salesforce acquisition: Scaling to enterprise B2B

Convergence's success with Browserbase-powered web agents caught the attention of Salesforce, leading to an acquisition that will integrate the team into Salesforce's Agent initiatives.

The future: Enterprise-grade web agents at Salesforce scale

Convergence's journey demonstrates how the right infrastructure partnerships can accelerate growth and enable ambitious technical visions. The continuation into their Salesforce era shows the enduring value of reliable, scalable browser infrastructure.

"We don't want to hire people to build headless browser service ourselves. Plus, all the features Browserbase adds on top of it - it would just cause us headaches. We'll just use Browserbase.”

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